Avlo
Do you wish to travel at the best price and with all the comforts? It is possible! Hop on board Avlo, our 400-seater train equipped with reclining seats, plugs in all seats, reading light... and all of this at 300 km/h.
You can now travel on our Alta Velocidad (high-speed) trains between Madrid, Barcelona and Zaragoza, tickets starting at €7. Furthermore, you can connect to our WIFI network, available on all Avlo trains, and enjoy exclusive content offered by PlayRenfe.
The train is equipped luggage compartments and toilets adapted for people with reduced mobility. It also has automatic vending machines with hot and cold drinks and a variety of snacks (payment by credit / debit card).
Recommendations before you travel
We recommend that you arrive at your station 30 minutes' or more before your train departs, boarding control closes 5 minutes before your departure time.
As the train ticket is in your name, do not forget to bring a valid form of ID featuring a photograph (Spanish ID Card, Driver's Licence, Foreign Resident Card or Passport) with you.
Remember that you need to register as a user to buy Avlo tickets.
Accessibility and assistance service
Avlo trains are fully adapted for people with reduced mobility, in addition to being equipped with H spaces for people travelling in their own wheelchair and all entrances to the carriages are at platform level.
Furthermore, you can request Assistance service for people with disabilities or reduced mobility, which has an excellent rating and more than 10 years of experience. Request this service at the time of purchase or download the App from the App Store or Google Play Store.
FAQs
You can purchase your ticket to travel on Avlo trains through the following shopping channels:
- avlorenfe.com
- renfe.com
- taquillas de las estaciones
- venta telefónica (912 320 320)
- agencias de viaje
- agencias de viaje online
- oficinas postales de Correos
- máquinas autoventa (sin complementos)
Trips on Avlo trains earn Renfe Points; you may not use them to purchase Avlo tickets but you can redeem them on other services.
Avlo tickets can only be paid for by debit/credit card. At present, it is not possible to pay using other systems, such as PayPal or similar.
The maximum number of tickets you can select during a single purchase process is 9.
Avlo trains only offer discounts for Spanish Large Families (20% for general category and 50% for special category large families).
Children under 14 years old pay a reduced fixed price of €5 (up to a maximum of 2 children tickets per adult ticket) and occupy a seat.
Yes. Avlo tickets are issued in the name of the passenger, so it is necessary to register before making the purchase. If you are already a registered Renfe customer, you can use the same username and password to log into the Avlo website.
Yes. Your trips in Avlo trains allow you to request the Assistance service for people with disabilities or reduced mobility at no additional charge. You can select this option while you purchase your ticket.
In addition, Avlo trains are fully accessible, have H seats for passengers travelling with their own wheelchair and toilets adapted for people with reduced mobility.
The Basic Fare does not accept any changes or cancellations, but you can add this option to your ticket for only €8. Therefore, you will be entitled to make changes on the date and/or time of the trip, or to cancel it if you need to do so. Changes to the origin-destination of the ticket or the holder are not allowed. Please note that you will only be able to include this at the time of purchase and make changes once up to 30 minutes before departure of the train.
If the changed or cancelled ticket has a child ticket associated with it, the same changes will apply free of charge.
If the change occurs for another train in which the ticket is more or less expensive, you will be refunded or charged the difference in the cost of the new ticket.
As we can all make mistakes, you have 2 hours after purchase to cancel your tickets at no cost.
No, independent cancellation of add-ons is not allowed. If you wish to cancel a ticket with associated add-ons, 100% of the amount of the add-ons (except the change and cancellation costs) will be refunded.
The Basic Fare includes the following luggage in the ticket price, free of charge:
- 1 piece of hand luggage (bag, rucksack, etc.) subject to the following size limitations: 27x36x25 cm, no weight limit.
- 1 suitcase, subject to the following size limitations: 55x35x25 cm, no weight limit.
If you need to add 1 additional piece of luggage of larger dimensions, up to a maximum of 85x60x35 cm (or which does not exceed 180 cm in total), you can do so at the time of purchase of your ticket for an additional €10; also online for €15 after you purchase the ticket or directly at the station, at the boarding control point, up to 30 minutes before the departure of your train, for an extra €30.
Bear in mind that there is a maximum numbers of suitcases allowed per train per date, so if you need an extra suitcase, we recommend you book it when purchasing your ticket.
Only folding bicycles and scooters are allowed, provided that they do not exceed the maximum dimensions established for luggage: 55x35x25 cm (carry-on bag, no weight limit, included free of charge in the price of the Basic Fare) or 85x60x35 cm or maximum of 180 cm in total (additional luggage for an additional cost). Bicycles and scooters must always be folded away and placed in their carrying case.
Yes, you can travel on Avlo trains with a pushchair or a Maxi-Cosi at no additional cost.
Currently, no pets are allowed on Avlo trains. Only guide and assistance dogs are allowed on the train.
The Basic Fare does not allow you to choose your seat; however, you can add this service as an extra for just €8 euros when purchasing your ticket. This way, you can guarantee your comfort by choosing where you travel. Bear in mind that it is only possible to choose a seat when buying return tickets.
No. Avlo tickets do not provide access to Club Lounges at stations.
No. Avlo trains do not currently offer this service.
Yes. The PlayRenfe service is available on board Avlo trains (WIFI and entertainment). You can purchase this onboard the trains
Avlo trains do not have a buffet car and no food and drinks are served onboard, but they do have automatic vending machines for hot and cold drinks and a variety of snacks. Please note that they only accept payment by credit / debit card.
Avlo trains do not offer these services.
If you think you may have lost or forgotten an item on the train, you can contact us at the following e-mail:
objetosperdidosestaciones@adif.es In addition, there are Lost Property offices in different stations.
At Avlo, our aim is to make sure you always arrive on time; however, if your train is delayed, you are entitled to claim compensation, which you will receive in the form of a discount voucher for your next trip. The conditions, pursuant to the legal provisions, are as follows:
- Delay of more than 60 minutes: refund of 50% of the ticket price
- Delay of more than 90 minutes: refund of 100% of the ticket price
You can claim your compensation automatically at the following link:
Click here 
Yes. You can request your ticket invoice automatically when making your purchase or at a later date, via your personal area. Remember that for an invoice to be issued, the necessary tax data (Personal ID No. or Tax ID No.) must be loaded onto your user profile.
No, Avlo tickets do not include the Combined Cercanías fare.
You can go to Renfe's service centres and last-minute points at the stations if you need to make an enquiry or arrangement.
